COVID19 - Level2 response
We hope this message finds you energised and ready to transition to Level 2. Our team is excited and we are looking forward to opening our clinic doors for treatment on Thursday the 14th May. Our Physiotherapists and receptionist will be in touch shortly to arrange bookings for those who have been on our waiting list. It is of utmost importance that you have clarity around our processes and standards as we transition into Level 2. We have attached our policies and procedures for you to review to clarify how we will keep you and our physiotherapists safe. Please, if you have any questions, contact us and we can answer these. We have been advised by the Ministry of Health that Telehealth consults are still preferred where possible, especially for our over 70 population and those who have compromised immunity. Options will be discussed when we call you in the coming days.
A lot of you have been working hard at your home exercises that have been set out for you over Level 4 and Level 3. We have been really impressed at your diligence and have enjoyed hearing the positive outcomes associated to clients working at these exercises. We also know that some of you have plateaued and are in need of hands on work to progress to the next step. We do look forward to assisting you in clinic with safe hands on treatment.
To remove uncertainty, the key points for you to take on board prior to your appointment include:
We are committed to doing this process well and therefore need to hear from you if you have any questions or concerns. Clear communication will help us assist you as we transition through Level 2, so please be honest and lets see you ‘get moving’!
Ngā mihi
Movewell Physio team.
We hope this message finds you energised and ready to transition to Level 2. Our team is excited and we are looking forward to opening our clinic doors for treatment on Thursday the 14th May. Our Physiotherapists and receptionist will be in touch shortly to arrange bookings for those who have been on our waiting list. It is of utmost importance that you have clarity around our processes and standards as we transition into Level 2. We have attached our policies and procedures for you to review to clarify how we will keep you and our physiotherapists safe. Please, if you have any questions, contact us and we can answer these. We have been advised by the Ministry of Health that Telehealth consults are still preferred where possible, especially for our over 70 population and those who have compromised immunity. Options will be discussed when we call you in the coming days.
A lot of you have been working hard at your home exercises that have been set out for you over Level 4 and Level 3. We have been really impressed at your diligence and have enjoyed hearing the positive outcomes associated to clients working at these exercises. We also know that some of you have plateaued and are in need of hands on work to progress to the next step. We do look forward to assisting you in clinic with safe hands on treatment.
To remove uncertainty, the key points for you to take on board prior to your appointment include:
- Completing a screening questionnaire over the phone 24 hrs prior to your appointment, and again upon arrival to your appointment.
- Waiting in your car until the time of your appointment. We have changed appointments so they are on the hour. For example, if your appointment is for 9am, please wait until 9am before you make your way to the entrance of the clinic.
- Follow the instructions from your Physio once you arrive at the entrance. There will be signs at the entrance clarifying where to wait until you are attended to.
- Importantly, you will be asked to sanitise your hands prior to entering the treatment rooms.
- Our Physiotherapists may use face masks and we are open to you bringing your own if you feel the need to.
- The preferred method of payment if via payWave on your credit/eftpos card. You can also pay via internet banking if you would prefer.
- Our Physiotherapists have been screened and are clear of any symptoms associated with COVID-19. We are adhering to a strict guideline which means our physios will not practice if they show any COVID-19 signs or symptoms.
We are committed to doing this process well and therefore need to hear from you if you have any questions or concerns. Clear communication will help us assist you as we transition through Level 2, so please be honest and lets see you ‘get moving’!
Ngā mihi
Movewell Physio team.