Frequently Asked Questions

For lower limb injuries, shorts are ideal so we can see and assess the joint properly. For shoulder or back injuries, please avoid crisscross-strap or racerback-style sports bras, a looser tank top, or a regular bra with straight straps, works well.

A standard appointment is 30mins

Flick us an email or give us a call and Alice will get in touch to help you find the right fit.

We have a direct claim arrangement with Southern Cross. For other insurers, if physiotherapy is included in your policy we can provide a receipted invoice for you to claim directly with them.

Hours vary by clinician and by day. We have physios starting from as early as 7am most days, with our latest appointment times running through to 5.30–6pm.

Yes! We commonly work with children and adolescents, including growing-related conditions, from around primary/intermediate age onward.

No, you can come straight to us without a GP referral. Our physios can lodge your ACC claim for you, and can also refer you directly for X-rays and ultrasound scans if needed.

If your injury happened at a specific moment in time; a fall, a twist, a strain while lifting, or some other external force, it's usually covered by ACC, even if it happened a while ago. ACC can also cover gradual-process injuries, like repetitive strain from work or sport, so it's not always about one single moment. If you're not sure, just come in — we can help work out whether it's an ACC claim and lodge it for you if it qualifies.